Delete Your Account

How to request deletion of your Mesob Africa account, and what happens to your data

Last updated: September 2026

Overview

This page explains how to request deletion of your account with Mesob Africa, whether you use the Mesob Africa mobile app or the website at mesobafrica.com, and what happens to your data when your account is deleted.

This page is public and does not require you to sign in.

1. How to Request Account Deletion

If you can sign in, delete your account directly from the app or the website:

  1. Sign in to Mesob Africa (app or website)
  2. Go to your Profile
  3. Open the Delete Account section
  4. Confirm your current password and type DELETE MY ACCOUNT when prompted

Once confirmed, your account is deleted immediately — there is no waiting period.

If you signed up with Google Sign-In

Your account has no password, so the Delete Account section simply asks you to type DELETE MY ACCOUNT to confirm — no password field is shown. Being signed in is enough to confirm it's you. If you'd rather not sign in, you can instead request deletion through our contact form with the email address on your account.

If you cannot sign in

If you have lost access to your account and cannot complete the in-app steps above, submit a request through our contact form and include the email address associated with your account. We will use it to locate your account and process the deletion request.

2. What Happens to Your Data

Deleted permanently

  • All active sessions — you are signed out of every device
  • Family and kids profiles linked to your account
  • Reading and listening progress
  • Email-based rate-limit records associated with your account

Anonymized on your account record

Your account is deactivated and can no longer be signed into. The following identifying information is removed or replaced:

  • Your email address is replaced with a non-routable placeholder
  • Your name is cleared
  • Your password is destroyed and cannot be used or recovered
  • Your avatar, bio, and phone number are removed
  • Author profile details (author bio, website, and social links) are removed, if applicable
  • The billing email on your account is also anonymized

Retained for legal and accounting compliance

Purchase and transaction records, and related audit log entries, are not deleted. Financial and tax law requires businesses to keep records of transactions, so we retain this history. However, by the time deletion completes, these records are anonymized and no longer linked to you personally — the account information they would otherwise reference has already been scrubbed as described above.

These records are retained for as long as required by applicable tax and accounting law.

3. Questions

If you have questions about account deletion or this page, reach us through our contact form.